Customer Support Channels
A One–Hour Support Ticket Response Guarantee
All your assistance requests will be attended to in no more than 60 min after the support ticket or e–mail is received. If your case requires additional assistance from a sysadmin, we will direct the support ticket or the email to the person in charge, in a timely manner and will leave a note to notify you that more time will be needed for discovering the best solution. And if you take advantage of the Admin Services package, any of the services included there will be performed whenever you want.
A Topflight Customer Care Service
We will be online for you 24–7–365 to respond to any queries that you may have connected to our Website Control Panel or any of the applications that we have installed on your behalf on the server. If you also require assistance handling server management tasks, you can order our Admin Services package, which includes data backup space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting procedures
A User–Friendly Help Area
Each Linux dedicated servers hosting package comes with our free–of–cost Website Control Panel, which boasts an elaborate knowledgebase and a set of step–by–step video tutorials. Whenever you need help working with the Website Control Panel, just click on the Help or Videos buttons situated in the upper right corner.