24/7 Customer Support in Website Hosting
The customer and tech support services for our website hosting packages are twenty-four-seven, therefore you can forget all about waiting for a few days to get assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an e-mail. In case you do have an account, you'll be able to open a support ticket on top of the other three ways of communication. You can select the most suitable way to contact us depending on where you are or what device you are using. We are able to help you for almost any hosting-related query that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in this situation the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get well-timed help, especially if your website is not functioning properly for some reason. All our Linux semi-dedicated packages include 24/7 customer and technical support, therefore if something comes up, you are able to use various methods to contact us - telephone line with a couple of local numbers around the world, live chat, email messages and support tickets. The first two options are for billing, pre-sales and general issues, which means that in case you don't have an account yet, for example, you can receive more information for our services, or we will assist you with less complicated technical matters. The next two methods are for strictly tech issues or everything which is more time-consuming considering that it is much easier follow the dialogue between you and our tech support crew. The warranted max reply time for them is just an hour, the typical one - 15-20 minutes, so you won't have to wait for an entire day to receive support like you may need to do with other providers.
24/7 Customer Support in VPS Hosting
Every single virtual private server package that we provide includes 24/7 customer and technical support, which means that if you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to get in touch with us at any time, even holidays and weekends. For your benefit, we provide different ways of communication - phone support with a couple of local numbers around the globe, live chat, emails as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues as it is easier to monitor what is going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is one hour, but it hardly ever takes that long to receive help. In case you add the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to have prompt support in general, let alone when you operate an entire server, so each dedicated server that we offer includes 24/7 support with 1-hour answer time warranty regardless of the problem. The service is cost-free for any difficulties with the server or the software that was installed from our administrators during the setup, therefore you are able to contact us as many times as you need, even during holidays. You can either open a ticket from the billing area or you could send an e-mail, and the actual reply time for both rarely surpasses thirty minutes as we have admins available twenty-four-seven. In case you need general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you can use our live chat service and speak with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to include to your server plan from the billing Control Panel.