Phone Support in Website Hosting
Since we have live phone support 14 hours per day, you're able to contact us and talk with our customer support representatives to find out more about all of the Linux website hosting packages that we offer and make sure that our servers match the system requirements for your sites before buying anything. For your convenience, we have phone numbers on 3 continents and you'll be able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you will be able to phone us about general and billing issues, and even about some tech matters. If the issue is strictly technical or it can take longer time to analyze, you'll have to employ our ticketing system, that will enable both you and our tech support crew to track the information supplied by either side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we offer include live phone support for 14 hours a day. If you are not sure which package will be appropriate for your web sites, you would like to learn more about the plan's features or you need any other kind of info about our services, you have the option to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our support agents will help you. In case you already have an account, you're able to get in touch with us about general and sales issues, although we're often able to assist with a lot of technical issues as well. For entirely tech difficulties you'll have to use our built-in ticketing system where the communication between you and our tech support crew will be in one place, which is the best option in case your problem needs more time to be resolved or it needs to be escalated to our sysadmins.