One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can just forget about waiting around for hours and hours, or even one whole day, to obtain a response to a trouble ticket or an e-mail. No matter when you contact us, we will respond to you within less than sixty minutes with any technical or pre-sales inquiries that you may have. In fact, our real reaction time hardly ever exceeds 20 to 30 minutes. As we are working around the clock, you will always receive support in a well-timed manner and we are aware of just how essential this is in the Internet age. Soon after you contact us, we will answer your inquiries. If you bump into any technical challenge, we will take care of it on your behalf, or we’ll provide you with all the required information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take full advantage of our truly fast support services. You’ll get a response to any trouble ticket posted through the web hosting Control Panel or e-mail sent to our tech and client support team in less than sixty minutes. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes much less time to investigate and eliminate a problem. We’ll give you more info if the solution entails something that has to be done on your end. In case you touch base with us during legal holidays or weekends, the response time will be the same and due to the fact that our support staff is available to you 365 days a year, you’ll receive immediate help for virtually any general, billing or technical issue no matter what time it is.