If you have purchased a hosting package and you have certain inquiries associated with a given feature/function, or in case you’ve bumped into a certain challenge and you need help, you should be able to get in touch with the respective support staff. All web hosting providers deploy a ticketing system no matter if they offer other means of contacting them along with it or not, due to the fact that the most effective way to tackle an issue most often is to send a ticket. This type of communication renders the responses sent by both parties simple to follow and enables the customer service team representatives to escalate the issue in case, for example, a server admin has to step in. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you will have to have at least two different accounts to touch base with the customer care team and to actually administer the hosting space. Constantly signing in and out of different accounts can be a burden, not to mention the fact that it requires quite a long period of time for the vast majority of web hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our Linux website hosting packages is not separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia Control Panel and you’ll be able to access it at any particular time with just a few clicks, without logging out of your account. The ticketing system offers a quick-search box, which will help you track down the status of any trouble ticket that you’ve already posted, if needed. Additionally, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to fix a given issue even before you open a ticket. The ticket response time is maximum 1 hour, which suggests that you can obtain timely assistance whenever you need one and if our customer service staff recommends that you do something inside your hosting account, you can do it instantaneously without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s far more convenient to manage everything from one location, which is the reason why we have integrated a support ticket system into the in-house created Hepsia Control Panel, which comes with every semi-dedicated server account. This will allow you to manage the correspondence with our help desk support staff together with your disk drive space, so you won’t need to memorize an additional log-on name for a different admin interface. You will be able to submit a new ticket or to track down the status of an old one with less than several clicks whilst you’re browsing the files hosted in your semi-dedicated account. On top of that, you can go through older tickets using a clever search function or check applicable knowledgebase articles, which include solutions to commonly met problems. The inbuilt trouble ticket system is monitored 24-7 with the maximum response time being only 1 hour, so there’ll always be somebody to help you.